City of Norwich School

Wellbeing; MAP


Here at CNS we are lucky to have the support from MAP working in school with all our students and staff. MAP come into to school every Tuesday and have a range of services available to our students through the Early Action Network.

In addition to this they are working in conjunction with us this year on the BOOST programme on a Thursday to promote the well-being for some of our year 7 – year 9 students through various activities.

MAP monitor the impact of their work and we have had some wonderful feedback from students from their intervention.

 Being able to open up and not being judged.

They listened to me and allowed me to understand the reason for my thinking.

I feel better emotionally than I did, stronger.

Early Action - Referral based services for schools

MAP is delivering the Early Action Project in 3 schools in Norwich. By offering their unique combination of Advice Work, Family Mediation, Youth Work and direct-access Counselling they aim to have a positive impact on young people’s mental health and on their experience of school at the earliest possible opportunity.

Below are services available to young people in CNS through MAP’s Early Action Project. 


Counselling is an opportunity to talk to someone in private who is independent. It’s a chance for students to talk about things that are bothering them –to express themselves in a non-judgemental, confidential space.

Counselling can help young people with:

· Anxiety

· Stress

· Support making difficult decisions difficult decisions

· Understanding and exploring thoughts and feelings

· Or just because they don’t know why they feel the way they do.

Students will be offered a first appointment to help them decide if counselling feels right for them. If they decide to go ahead students will be offered a counselling slot /appointment time which will be weekly at the same time unless they need to change the times due to lessons being missed, in which case the counsellor will work out different slots. A counselling session usually lasts about 50mins, this should work out that each student will only miss one lesson per week.

Advice and Advocacy

Our advice workers are not here to judge you or tell you what to do.

We’re here to talk you through what’s on your mind, your options and legal rights so that you can make your own decision based on full and accurate information. Talking to us or any MAP worker is confidential.

We give advice and support on things like:

· Worries about home or school

· Your plans for your future; help with CVs

· Positive activities

· Relationships

· Sexual health

· Sexuality

· Money and housing advice for you (and your family if appropriate)

· Anything else – if we don’t know, we’ll know an organization that does


We’ll support you when you think you’ve been treated unfairly. We can double check what you’ve been told  elsewhere, help you with complaints or disputes, or come with you to important appointments and help you put your case forward.

We believe you should get the best information and advice at the highest quality, and we hold the Advice Quality Standard (AQS) quality mark for advice and casework.

Family Mediation

Sometimes students struggle to express to their families how they are feeling and sometimes families find it difficult to communicate their concerns or points of view. MAP’s experienced family mediation worker can support students and their families to have their voices heard and to understand each other’s viewpoints.

Youth Work

Professional youth work is a staple of MAP’s work in Norfolk; we pride ourselves in delivering bespoke positive activities, groups and 1-1 support that will focus on the needs and situation of each young person. Through our youth work we aim to support students to grow in confidence and to become more resilient; to work towards having their voices heard and to learn to build positive relationships with their peers and adults.

In CNS we are planning a summer of activities for all pupils to attend; we have an out-of-school youth group called MAP Active and, crucially, we run a lunch-time drop-in every Tuesday called a “life zone.” It is the life zone that links all of our services students can request support, suggest activities or just join our workers for a brief chat or some advice.

How do students access these services?

Parents can find out more about any of our services by emailing MAP’s Partnership Coordinator Sophia Elsegood at

Students can visit MAP’s workers at the CNS Tuesday lunchtime life zone or speak first to their head of year or Pastoral manager to find out more or to request support.